The following terms and conditions apply to all website development / design services provided by Optik Web Creative / Optik MultiMedia Group Limited to the Client.

1. Acceptance

It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.

Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.

2. Charges

Charges for services to be provided by Optik Web Creative / Optik MultiMedia Group Limited are defined in the project quotation that the Client receives via e-mail. Quotations are valid for a period of 30 days. Optik Web Creative / Optik MultiMedia Group Limited reserves the right to alter or decline to provide a quotation after expiry of the 30 days.

Unless agreed otherwise with the Client, all website design services require an advance payment of a minimum of fifty (50) percent of the project quotation total before the work is supplied to the Client for review. A second charge of thirty (30) percent is required after the development stage, with the remaining twenty (20) percent of the project quotation total due upon completion of the work, prior to upload to the server or release of materials.

Payment for services is due by paypal or bank transfer Paypal transactions may attract additional fees. Paypal and/or Bank Account details will be made available on invoices.

3. Client Review

Optik Web Creative / Optik MultiMedia Group Limited will provide the Client with an opportunity to review the appearance and content of the website during the design phase and once the overall website development is completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies Optik Web Creative / Optik MultiMedia Group Limited otherwise within ten (10) days of the date the materials are made available to the Client.

4. Turnaround Time and Content Control

Optik Web Creative / Optik MultiMedia Group Limited will install and publicly post or supply the Client's website by the date specified in the project proposal, or at date agreed with Client upon Optik Web Creative / Optik MultiMedia Group Limited receiving initial payment, unless a delay is specifically requested by the Client and agreed by Optik Web Creative / Optik MultiMedia Group Limited.

In return, the Client agrees to delegate a single individual as a primary contact to aid Optik Web Creative / Optik MultiMedia Group Limited with progressing the commission in a satisfactory and expedient manner.

During the project, Optik Web Creative / Optik MultiMedia Group Limited will require the Client to provide website content; text, images, movies and sound files as necessary for completion of the work.

5. Failure to provide required website content:

Optik Web Creative / Optik MultiMedia Group Limited is a small business, to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject offers for other work and enquiries to ensure that your work is completed at the time arranged.

This is why we ask that you provide all the required information in advance. On any occasion where progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%. If your project involves Search Engine Optimisation we need the text content for your site in advance so that the SEO can be planned and completed efficiently.

If you agree to provide us with the required information and subsequently fail to do within one week of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately. Simply put, all the above condition says is do not give us the go ahead to start until you are ready to do so.

NOTE: Text content should be delivered as a Microsoft Word, email (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website PDF Documents are not accepted for page content, but are accepted and recommended for downloadable content. These pages should have the same titles as the agreed website pages. Contact us if you need clarification on this.

Using our content management system you are able to keep your content up to date your self.

6. Payment

Invoices will be provided by Optik Web Creative / Optik MultiMedia Group Limited upon completion but before publishing the live website. Invoices are normally sent via email; however, the Client may choose to receive hard copy invoices. Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of the higher of one and one-half percent (1.5%) or £30 per calendar month of the total amount due.

7. Additional Expenses

Client agrees to reimburse Optik Web Creative / Optik MultiMedia Group Limited for any additional expenses necessary for the completion of the work. Examples would be purchase of special fonts, stock photography etc.

8. Web Browsers

Optik Web Creative / Optik MultiMedia Group Limited makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the latest versions of the most popular current browsers (e.g. Firefox, Safari, Microsoft Edge, Google Chrome, etc.). Client agrees that Optik Web Creative / Optik MultiMedia Group Limited cannot guarantee correct functionality with all browser software across different operating systems.

Optik Web Creative / Optik MultiMedia Group Limited cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website have been designed and handed over to the Client. As such, Optik Web Creative / Optik MultiMedia Group Limited reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.

9. Default

Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on Optik Web Creative / Optik MultiMedia Group Limited's Web space, Optik Web Creative / Optik MultiMedia Group Limited will, at its discretion, remove all such material from its web space. Optik Web Creative / Optik MultiMedia Group Limited is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client's account. Cheques returned for insufficient funds will be assessed a return charge of £25 and the Client's account will immediately be considered to be in default until full payment is received. Clients with accounts in default agree to pay Optik Web Creative / Optik MultiMedia Group Limited reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Optik Web Creative / Optik MultiMedia Group Limited in enforcing these Terms and Conditions.

10. Termination

Termination of services by the Client must be requested in a written notice and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will not be honoured until and unless confirmed in writing. The Client will be invoiced for design work completed to the date of first notice of cancellation for payment in full within thirty (30) days.

11. Indemnity

All Optik Web Creative / Optik MultiMedia Group Limited services may be used for lawful purposes only. You agree to indemnify and hold Optik Web Creative / Optik MultiMedia Group Limited harmless from any claims resulting from your use of our service that damages you or any other party.

12. Copyright

The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Optik Web Creative / Optik MultiMedia Group Limited the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Optik Web Creative / Optik MultiMedia Group Limited permission and rights for use of the same and agrees to indemnify and hold harmless Optik Web Creative / Optik MultiMedia Group Limited from any and all claims resulting from the Client's negligence or inability to obtain proper copyright permissions. A contract for website design and/or placement shall be regarded as a guarantee by the Client to Optik Web Creative / Optik MultiMedia Group Limited that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.

13. Standard Media Delivery

Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client in electronic format (ASCII text files delivered on USB Drive or via e-mail or FTP) and that all photographs and other graphics will be provided physically in high quality print suitable for scanning or electronically in .gif, .jpeg, .png or .tiff format. Although every reasonable attempt shall be made by Optik Web Creative / Optik MultiMedia Group Limited to return to the Client any images or printed material provided for use in creation of the Client's website, such return cannot be guaranteed.

14. Design Credit

A link to Optik Web Creative / Optik MultiMedia Group Limited will appear in either small type or by a small graphic at the bottom of the Client's website. If a graphic is used, it will be designed to fit in with the overall site design. If a client requests that the design credit be removed, a nominal fee of 20% of the total development charges will be applied. When total development charges are less than £5000, a fixed fee of £250+VAT will be applied. The Client also agrees that the website developed for the Client may be presented in Optik Web Creative / Optik MultiMedia Group Limited's portfolio.

15. Access Requirements

If the Client's website is to be installed on a third-party server, Optik Web Creative / Optik MultiMedia Group Limited must be granted temporary read/write access to the Client's storage directories which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.

16. Post-Placement Alterations

Optik Web Creative / Optik MultiMedia Group Limited cannot accept responsibility for any alterations caused by a third party occurring to the Client's pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.

17. Domain Names

Optik Web Creative / Optik MultiMedia Group Limited may purchase domain names on behalf of the Client. Payment and renewal of those domain names is the responsibility of the Client. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of Optik Web Creative / Optik MultiMedia Group Limited. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.

18. General

These Terms and Conditions supersede all previous representations, understandings or agreements. The Client's signature below or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.

19. Governing Law

This Agreement shall be governed by English Law.

20. Liability

Optik Web Creative / Optik MultiMedia Group Limited hereby excludes itself, its Employees and or Agents from all and any liability from:

  • Loss or damage caused by any inaccuracy;
  • Loss or damage caused by omission;
  • Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;
  • Loss or damage to clients' artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.

The entire liability of Optik Web Creative / Optik MultiMedia Group Limited to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

These terms and conditions may be updated at any time without notice

What Our Clients Say About Us

Frank Smith - A New Day Festival
We’ve been working with Rich for nearly a year now and are really pleased with the website he’s created for us.
He instinctively knows what we’re looking for and transforms our ideas into reality very quickly.
He’s also very pro-active in making suggestions to improve the look and feel of the website
that we hadn’t thought of which allows the user to navigate the site seamlessly.
Mark Potts - Nusakan Radio
Coming from both technical and creative backgrounds, I'm probably a coder's worst nightmare.
However, with Rich, I have no problems whatsoever. I find his methodology very logical and sensible,
and his coding skills are impressive, to say the least.
He's a very reasonable guy to do business with and, not only does his work have to satisfy me,
it has to be something he is proud of, too; a philosophy that I wish more modern businesses followed.
Sharon Keevins - Kangaroo Design & Marketing
Optik Web Creative undertake many websites for us and have always been very supportive,
informative and approachable which is a rare skill in this area of work.
We are very happy with their service for us.
Paul Kendrick - Heavy Metal Racing
Just wanted to drop you an email and say how happy i am with the work you have done for my race team.
HeavyMetalRacing.co.uk looks fresh, up to date and the layout is really nice to browse through and read.
I know it will be the envy of the Brtish Superkart Championship in 2017!
Having known you a few years now, you continue to pleasantly surprise me with the speed and accuracy of your work.
Your attitude to website design is a boon to your industry and a credit to your company.
I look forward to continuing our working relationship and hope to see you at the race track for a Heavy Metal Racing brew very soon!
NaDene Tucker - Wilson PfC
We could not be happier with the quality of work provided by Rich.
We have received numerous compliments and Rich made sure to provide a quality website
that was done beautifully and treated us as valuable customers with every interaction.
Our new website design provides our organization with a platform to reach more families that need our assistance.
Optik Web Creative provides quality work and is always on hand to offer assistance if needed.
Peter Jones - Kangaroo UK
Rich is a very experienced coder, and has always got great ideas to add to client briefs which add value to their website.
Optik Web Creative are a great company to work with.

A Few Of Our Clients

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